Sign in
If you do not have an account, click Create AccountCreate Account
FAQ
FanBase Outfitters – Frequently Asked Questions
Placing Your Order
Do I have to pay VAT on my order?
No. All prices you see are final and include any applicable taxes or duties. You won't face any hidden charges at checkout or upon delivery.
What payment methods do you accept?
We accept all major Credit Cards (Visa, Mastercard, American Express), secure payments via PayPal, and bank transfers.
Do you ship internationally?
Yes, we ship worldwide! To get your gear to you faster, orders are fulfilled from our network of regional warehouses.
Can I pay over the phone?
To ensure the highest security for your data, we do not accept payments by phone. All transactions must be completed through our secure online checkout system.
Is it safe to buy from your website?
Absolutely. Our site is protected with SSL encryption and we are fully PCI-DSS compliant, ensuring your personal and payment information is always secure.
What should I do if my credit card payment fails?
Please double-check your card details and ensure your bank authorizes international transactions. If the problem continues, try an alternative payment method or contact your bank directly. Our support team is also here to help if needed.
My card was charged, but I didn't get an order confirmation. What happens now?
This usually indicates a temporary authorization hold that will be released by your bank within 3-10 business days. If no order was confirmed, you will not be charged. If a charge does post to your account, please contact us immediately with your details so we can resolve it for you.
I'm having trouble completing my order online. What can I do?
Please reach out to our Customer Support team via email or live chat. We can help troubleshoot the issue or provide a secure alternative way to finalize your purchase.
Order Processing & Shipping
Are all items, like popular team jerseys, in stock?
Most items are in stock and ready to ship. During peak seasons or for very popular teams, some jerseys may sell out quickly. Real-time stock levels are shown on each product page.
Can I make changes to my order after I've paid?
We can only modify an order if it has not yet begun processing for shipment. Please contact us as soon as possible, and we'll do our best to accommodate your request.
Can I cancel my order after purchasing?
Yes, you may cancel your order within 1 hour of placing it, provided it has not been prepared for shipment. Please see the procedure below.
How do I cancel an order?
Please contact our Customer Support team immediately via email or your account dashboard with your order number. We will confirm if cancellation is still possible and process it promptly.
What are your shipping methods and delivery times for Europe?
We ship from within the EU using reliable tracked services. Delivery within Europe typically takes 7-10 business days. Worldwide delivery times vary from 7 to 20 business days based on the destination.
How can I track my order?
Once your order ships, you will receive an email with a tracking number. You can use this number to follow your package's journey on the carrier's website or in your account.
What if my order doesn't arrive within the estimated time?
First, please check your tracking information for the latest updates. If there is no movement or a significant delay, contact our support team with your order number, and we will investigate with the shipping carrier on your behalf.
Returns & Support
What is your return policy?
We offer a 14-day return period from the delivery date for items in new, unworn condition with all original tags attached. Personalized/custom items are final sale unless they arrive defective or incorrect.
How long do exchanges or refunds take?
Processing begins once we receive your returned item and typically takes 3-5 business days. Refunds are then issued to your original payment method; the time it takes for the funds to reappear in your account depends on your bank or payment provider.
Are there any fees for returns or exchanges?
The customer is responsible for the cost of return shipping unless the item is faulty or we made an error. We do not charge any additional restocking or processing fees for approved returns.
FanBase Outfitters Team
Comment