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Refund policy
FanBase Outfitters Refund Policy
At FanBase Outfitters, your satisfaction is our priority. We stand behind the quality of our fan gear. If you are not entirely happy with your purchase, you may return eligible items within 30 days of the delivery date for a full refund or exchange, subject to the following conditions.
Conditions for Return:
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Items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
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Personalized, customized, or made-to-order items (including any printing of names, numbers, or special logos) are considered final sale and cannot be returned unless they arrive defective or due to an error on our part.
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We reserve the right to refuse a return or issue a partial refund if the returned item does not meet the above conditions.
How to Initiate a Return:
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Please contact our Customer Service team at [email protected] to request a Return Merchandise Authorization (RMA) number.
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Pack the item securely in its original packaging, include all accessories, and note your order number and RMA number inside the package.
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Ship the return to the address we provide. Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped).
Processing Refunds:
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Once we receive and inspect your return, we will notify you of the approval status.
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Approved refunds will be issued to your original payment method within 7-10 business days. Please note that original shipping fees are non-refundable.
Exchanging an Item:
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Exchanges are subject to product availability. Please indicate your desired exchange item when you contact us.
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If the exchange item is unavailable, we will process a refund.
For any questions regarding our refund policy, please email us at: [email protected].
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