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Shipping policy
FanBase Outfitters Shipping Policy
Thank you for choosing FanBase Outfitters! This policy outlines key information about our shipping process.
Processing Time:
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after payment confirmation. Orders are not processed or shipped on weekends.
Shipping Methods & Delivery Time:
We offer free standard shipping worldwide. Delivery times vary by destination:
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North America & Europe: 7-15 business days.
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Other International Regions: 10-20+ business days.
These are estimates, not guarantees. Delays may occasionally occur due to customs processing, weather, or carrier issues beyond our control.
Shipping Destinations & Address:
We ship to most countries. Please ensure your shipping address is complete and accurate. We are not responsible for orders lost or delayed due to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, reshipping fees will apply.
Order Tracking:
Once your order ships, you will receive a shipment confirmation email containing a tracking number and a link to track your package.
Lost or Damaged Packages:
If your tracking information indicates that your package was delivered but you have not received it, or if the package appears damaged, please contact us at [email protected] within 14 days of the estimated delivery date. We will work with the carrier to resolve the issue.
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