Payment & Checkout
Are there any extra taxes or fees?
No. The price you see is the total price you pay. All applicable taxes and import duties are already included. There will be no surprise charges at checkout or upon delivery.
What payment methods do you accept?
We accept the following secure payment methods: Credit Cards (Visa), Western Union, and Bank Transfer.
Is my payment information safe?
Absolutely. Your security is our priority. Our checkout uses industry-standard SSL encryption and is PCI-DSS compliant. Your payment details are protected, and your transaction is secure.
What if my card payment is declined?
Please double-check your card number, expiration date, and CVV code. Also, contact your bank to ensure international transactions are enabled. If the problem continues, you can:
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Try a different payment method.
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Contact your bank for authorization details.
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Reach out to our support team for help.
I see a charge but didn't get an order confirmation. What happened?
This is usually a temporary authorization hold from your bank, not a completed charge. The hold will typically be released within 3-10 business days. If the full amount was deducted, please contact us immediately with your details so we can investigate.
Can I pay over the phone?
For maximum security, we do not accept payments over the phone. All transactions must be completed through our secure, encrypted online checkout system where your payment never touches our servers.
Product & Sizing
Are all jerseys in stock?
Most items are ready to ship. However, during peak seasons (like major tournaments), popular styles can sell out quickly. Real-time availability is shown on each product page (e.g., "In Stock" or "Low Stock").
What does "Pre-Order" mean?
For upcoming or highly anticipated designs, we open Pre-Orders. This lets you reserve your jersey before it arrives. We'll ship all Pre-Order items as soon as they land in our warehouse. The estimated shipping timeframe is clearly noted on the product page.
How do I choose the right size?
Sizing can vary! We strongly recommend checking our detailed Size Guide (available on every product page) before ordering. Compare your body measurements to our chart for the most accurate fit.
Orders & Customization
Can I change or cancel my order?
We can only modify an order if it hasn't entered our packing process. Please contact us immediately if you need to make a change.
You may cancel your order within 1 hour of placing it, provided it has not been prepared for shipment.
Can I return a customized jersey?
Due to their personalized nature, jerseys with custom names, numbers, or patches are final sale and cannot be returned or exchanged unless there is a manufacturing defect. Please review all customization details carefully before confirming your order.
Returns, Refunds & Care
What is your return policy?
We offer a 14-day return window from the delivery date. Items must be unworn, unwashed, and in original condition with all tags and packaging.
To start a return, please contact our customer service team for a Return Authorization.
How long do refunds take?
Once we receive and inspect your return, we will process your refund within 3-5 business days. The refund will be issued to your original payment method. The time it takes to appear in your account depends on your bank or payment provider.
Who pays for return shipping?
For returns due to a change of mind or wrong size, the customer is responsible for return shipping costs. If the return is due to our error (wrong item, defect), we will cover all return costs.
How should I care for my jersey?
To keep your jersey looking great, we recommend:
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Machine wash cold (max 30°C / 86°F) with similar colors.
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Turn the jersey inside out before washing.
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Do not use bleach or fabric softener.
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Tumble dry on low heat or, better yet, air dry flat.
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Avoid ironing directly on printed numbers, names, or badges.
Follow these steps to preserve the vibrant colors and custom prints for many seasons of support!
FanBase Outfitters Team
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